Hello:
We've started testing some setups here that use Zebra printers for label printing. We have the printers (Zebra GK420d) installed on our Thin clients running Windows 10, and we can print fine there. The printers use TCP/IP printing from there, they are not directly attached to the Thin clients. However, when we print from the VM to the ThinPrint device inside of the VM (also Windows 10), for the Zebra GK420d, we are getting about a quarter inch of the label and the rest is chopped off of the 4x6 label. We can see the first bit of the label shown with the rest cut off (not printing).
I thought ThinPrint was supposed to pass through the settings and there was no configuration needed. What else could we be missing here? We've checked through the list of settings under the ThinPrint devices that appear in the Devices and Printers in Windows, changed some of the setting, without any luck.
What else can we do, in order to get this to print? We are doing a very simple test of printing a JPG image to the Zebra GK420d printer.
Thank you in advance,