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(vSphere 5.1) Windows 2012 VM running Oracle DB freezes during netbackup causing heartbeat failure

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I'm experiencing OS freezing during netbackup causing heartbeat failure from my application to database, thus causing application to shutdown. After days of troubleshooting, I realise that the disk latency shoots up to as high as 21 ms and when it happens, the OS stops responding for a while even I was connected by VM console. May I seek the community's advice on how to mitigate the issue?


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