Hi all.
With VMware ending support and development of SM in early 2017 I am sure there will be a fair few customers who are looking at migration options.
Unfortunately we won't be starting any formal evaluation until late 2014 but I will be preparing with some short listing of my own looking at vendors like BMC, HP, CA and also some systems/companies I am not so familiar with like; manage engine, axios systems, service now and maybe even CMMS package like Maximo (although I think Maximo may lack some of the service management capability we require as it is focussed on asset and maintenance management).
Anyone else out there who has evaluated suitable SM tools that are somewhat equivalent with Service Manager in pricing, capability, ease of implementation?