Good Afternoon,
We have recently moved to the new VSM platfrom from Infra V8 and I am mostly impressed thus far, I am relatively new to this organisation and am used to other ITSM products such as Remedy and OVSD and there are a few functions I would like to use but I cannt seem to figure out how to do;
The main one at present is the ability to search on or create a Dashboard to display all current open calls which contain specific words in the Short Description field, lets say we were trying to see things related to Windows 7 Devices and the Service Desk is using a prefix "Win7" for all new calls coming in within the short description box. This I have figured out, but I want to also display any calls prefixed with "windows 7" as well just to capture incase they use that instead.
Can I search using an OR function?
So it will show me all open calls with the short desciption containing the phrases Win7 OR Windows 7
?
Thanks in advance