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Intelligent hub notification disabled in settings

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Hi

 

i am new to workspace one. I have configured Salesforce and ServiceNow in workspace one to receive notification in Intelligent hub. everything seems to be Fine right from UEM to ws1 access and intelligent hub including sso. However, I am not getting notification on intelligent hub from backend. When I look at intelligent hub settings - notification is disabled and it does not allow me to enable the same.

 

pl suggest what settings need to be done to correct it ... pl see screenshot


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