We have a major issue in our environment where our users macbook login passwords become out of sync for no apparant reason. We encrypt our drives through a disk encryption profile that utilizes FileVault on macOS. When enabling FileVault the user enters their user login password to set their account password as their FileVault unlock password. However, users are starting to get locked out of their machines because these passwords become out of sync. The user is able to unlock their drive but instead of logging the user in, it prompts for a second login to get into their user account. But obviously these should be the same password. We have several work arounds like setting up a new admin account through single user mode or resetting the password with the recovery key but these can be extremely time consuming. Has anyone encountered this issue and found a permanent fix?
↧