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How to see organization Support Requests in Skyline

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We are relatively new to Skyline but we have an organization setup with two users currently.  When I log into Skyline Advisor I see nothing in Support Requests when another user has previously created one.  Are these tied to the user level and not the organization?  It would be beneficial to be able to see all Support Requests from the entire organization.  Is this possible in setups?


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