I am attempting to use Acronis Universal Restore a TIB backup file to a VM on Workstation Pro 12. I have followed all the steps I am aware of. However, the restore only gets to around 20% when I receive an error "Cannot find device driver 'PCI\VEN_15AD&DEV_07E0&SUB07E015AD&REV_00' "Windows Recovery Environment".
During this procedure I created the Acronis Universal Restore Bootable Media based on the windows.iso found in the VMware install directory of "C:\Program Files (x86)\VMware\VMware Workstation\". I note that when I extracted the drivers from this ISO file I only find listings for Vista and Win8 with no mention of Windows 10?
I have been in contact with Acronis support on this issue and they are suggesting that I need an ISO file and drivers for Windows 10 or else I need to update my VMware Pro 12.5 to the latest version.
Any support with this issue would be appreciated. I understand that this problem involves two different products and this is making it more difficult for me to find a soloution.