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VMWare Workstation Pro Causing BSOD on Windows 10 Host

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I'm having a problem with VMWare Workstation Pro causing a blue screen of death on a Windows 10 x64 host. The BSOD occurs during the resume process after the system has been put into sleep mode. I suspect that VMWare is causing the issue because it doesn't occur once VMWare Workstation has been uninstalled. I've repeated the process of uninstalling VMWare and using the system for a while (with numerous instances of it going into sleep mode) before reinstalling VMWare and the behaviour is the same ever time - shortly after reinstalling VMWare, the problem starts to reoccur. I also tried VirtualBox for a while and the same issue doesn't occur.

 

I used WhoCrashed to analyze the dump files and it indicated that the VMWare USB monitor (hcmon.sys) might be causing the issue (see below).

 

Can anyone offer any pointers of things that I might try to eliminate the BSOD? I'm using VMWare Workstation 12.5.2 build-4638234 if it makes any difference. If there's any additional information I can provide, please let me know and I would be happy to do that.

 

 

On Sat 2016-12-17 11:56:01 AM GMT your computer crashed

crash dump file: C:\WINDOWS\memory.dmp

This was probably caused by the following module: hcmon.sys (hcmon+0x2DF1)

Bugcheck code: 0xA (0x18, 0x2, 0x0, 0xFFFFF801A241C680)

Error: IRQL_NOT_LESS_OR_EQUAL

file path: C:\WINDOWS\system32\drivers\hcmon.sys

product: VMware USB monitor

company: VMware, Inc.

description: VMware USB monitor

Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hcmon.sys (VMware USB monitor, VMware, Inc.).

Google query: VMware, Inc. IRQL_NOT_LESS_OR_EQUAL


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