Hi,
we discovered an error in a customer environment which is reproducable in our LAB which is completely fresh installed.
We use a clean Windows7 x64 VM, fully patched with Horizon View 7.4 Agent and AppVolumes 2.14.
Single Appstack, only Firefox 60.0.2 64bit German Version.
Clean User Profile, no Profile Management solution for testing
Starting Firefox works fine - open, browse, close.
Open again/browse/close works fine for several times. But if you open some tabs, stop using firefox for some minutes and close it, it won't open again.
Firefox is on the newest Version, so no update in the background.
-Safe-mode :not working
-deleting FireFox Profile :not working
-same behavior with View Agent 7.3.2, AppVolumes Agent 2.13.3, old AppVolumes Template.
-Copying the FireFox program directory to c:\temp and start FireFox from there works fine
Any Idea how to find out whats going on here ?
Is there a possibility to debug the AppVolumes driver ?
Jens
Firefox Crash error:
crash.main.2
1529515938
255c0e7f-d871-4029-a520-81c8c5274a82
ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=60.0.2&buildid=20180605201706
StartupTime=1529515938
SafeMode=0
ProductName=Firefox
Vendor=Mozilla
InstallTime=1529515554
CPUMicrocodeVersion=0x42a
ReleaseChannel=esr
Version=60.0.2
StartupCrash=1
BuildID=20180605201706
ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}
CrashTime=1529515938
UptimeTS=7.105649
BlockedDllList=
SystemMemoryUsePercentage=31
TotalVirtualMemory=8796092891136
AvailableVirtualMemory=8794795450368
TotalPageFile=6439596032
AvailablePageFile=5348102144
TotalPhysicalMemory=3220758528
AvailablePhysicalMemory=2209562624
MozCrashReason=MOZ_RELEASE_ASSERT(globalObj)
ThreadIdNameMapping=4112:"Gecko_IOThread",3000:"Timer",3904:"Link Monitor",3568:"Socket Thread",4160:"JS Watchdog",
minidump Analysis:
Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: SingleUserTS
kernel32.dll version: 6.1.7601.24094 (win7sp1_ldr_escrow.180330-1600)
Machine Name:
Debug session time: Wed Jun 20 13:42:29.000 2018 (UTC - 4:00)
System Uptime: not available
Process Uptime: 0 days 0:00:01.000 Kernel time: 0 days 0:00:00.000 User time: 0 days 0:00:00.000
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\oca.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\winxp\triage.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\user.ini, error 2
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\guids.ini, error 2
*** WARNING: Unable to verify timestamp for firefox.exe
*** ERROR: Module load completed but symbols could not be loaded for firefox.exe
*** WARNING: Unable to verify timestamp for mozglue.dll
*** ERROR: Module load completed but symbols could not be loaded for mozglue.dll
*** WARNING: Unable to verify timestamp for nss3.dll
*** ERROR: Module load completed but symbols could not be loaded for nss3.dll
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
GetUrlPageData2 (WinHttp) failed: 12029.
FAULTING_IP:
xul+e1439f
000007fe`e957439f cc int 3
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 000007fee957439f (xul+0x0000000000e1439f) ExceptionCode: 80000003 (Break instruction exception) ExceptionFlags: 00000000
NumberParameters: 1 Parameter[0]: 0000000000000000
DEFAULT_BUCKET_ID: STATUS_BREAKPOINT
PROCESS_NAME: firefox.exe
ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.
EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid
EXCEPTION_PARAMETER1: 0000000000000000
FAULTING_THREAD: 000000000000035c
PRIMARY_PROBLEM_CLASS: STATUS_BREAKPOINT
BUGCHECK_STR: APPLICATION_FAULT_STATUS_BREAKPOINT
IP_ON_HEAP: 00000000008fd500
The fault address in not in any loaded module, please check your build's rebase
log at \bin\build_logs\timebuild\ntrebase.log for module which may contain the address if it were loaded. FRAME_ONE_INVALID: 1 LAST_CONTROL_TRANSFER: from 00000000008fd500 to 000007fee957439f STACK_TEXT: 00000000`0022f160 00000000`008fd500 : 00000000`0022f878 00000000`0afae240 00000000`00000003 00000000`0022f1a0 : xul+0xe1439f 00000000`0022f168 00000000`0022f878 : 00000000`0afae240 00000000`00000003 00000000`0022f1a0 00000000`0080a9a0 : 0x8fd500 00000000`0022f170 00000000`0afae240 : 00000000`00000003 00000000`0022f1a0 00000000`0080a9a0 00000000`0a424020 : 0x22f878 00000000`0022f178 00000000`00000003 : 00000000`0022f1a0 00000000`0080a9a0 00000000`0a424020 00000000`00000000 : 0xafae240 00000000`0022f180 00000000`0022f1a0 : 00000000`0080a9a0 00000000`0a424020 00000000`00000000 00000000`00000000 : 0x3 00000000`0022f188 00000000`0080a9a0 : 00000000`0a424020 00000000`00000000 00000000`00000000 000007fe`eb568f18 : 0x22f1a0 00000000`0022f190 00000000`0a424020 : 00000000`00000000 00000000`00000000 000007fe`eb568f18 00020021`00000011 : 0x80a9a0 00000000`0022f198 00000000`00000000 : 00000000`00000000 000007fe`eb568f18 00020021`00000011 01d408be`0f3a99d3 : 0xa424020 STACK_COMMAND: ~0s; .ecxr ; kb FOLLOWUP_IP: xul+e1439f 000007fe`e957439f cc int 3 SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: xul+e1439f FOLLOWUP_NAME: MachineOwner MODULE_NAME: xul IMAGE_NAME: xul.dll DEBUG_FLR_IMAGE_TIMESTAMP: 5b171132 FAILURE_BUCKET_ID: STATUS_BREAKPOINT_80000003_xul.dll!Unknown BUCKET_ID: X64_APPLICATION_FAULT_STATUS_BREAKPOINT_xul+e1439f WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/firefox_exe/60_0_2_6730/5b170b9f/xul_dll/60_0_2_6730/5b171132/80000003/00e1439f.htm?Retriage=1 Followup: MachineOwner ---------