Hi All,
We are currently reviewing Horizon View to use it in our support department in remote office. Our support department also uses cloud based call center (we can't use it directly on thin client, because of "security" so we run it inside of linked clone) - the voice is clear, but there is a noticeable cca 1 sec lag when agent is communicating with a customer (like there is an 1 second silence before customer starts responding).
Setup:
Horizon View is version 7.6
Thin Client is Windows 10 based
Communication is via usb headset
Linked Clones have 2 cpu's and 8gb of memory with RTAV feature enabled.
Does anyone have any recommendation if this lag can be decreased ?
Thank you,
Mitja