REST call error found inside VRASNRequestUtil.getTemplateViaRest: Method failed: (/catalog-service/api/consumer/entitledCatalogItems/ecc38dd7-6484-462a-ab84-2e6ba14c2771/requests/template) with code: 401 - Invalid username/password combo

Good day.

Can someone help on the issue I'm facing with vRA-ServiceNow Integration?

I'm getting this error message when triggering a request from servicenow:

REST call error found inside VRASNRequestUtil.getTemplateViaRest: Method failed: (/catalog-service/api/consumer/entitledCatalogItems/ecc38dd7-6484-462a-ab84-2e6ba14c2771/requests/template) with code: 401 - Invalid username/password combo

Thanks

Joanne